CAPABILITIES / MANAGEMENT & MONITORING

MANAGEMENT & MONITORING

STEP CG’s INSIGHT Advance Network Monitoring includes:

  • 24/7 Monitoring – essential monitoring based on intelligence and an interactive experience with your network
  • Voice and Data Options – data and voice network interoperability support provides end-to-end essential monitoring services
  • Remote Diagnostics and Remediation – less than 15 minutes after a problem arises, it’s already being diagnosed
  • Customer Web Portal – easy to access ticket status information and reporting through a web-based interface
  • Comprehensive Reports – availability and health reports, event and service summary, performance and asset inventory offer a 360-degree view
  • 360-Degree Customer Visibility – dashboards and at-a-glance views provide real-time insight into your business operations
  • Proactive Monitoring and Management – true managed services that translates into detecting problems before they start
  • Real-Time Statistics – know the status of your network’s health at that very moment, from trunk utilization to Quality of Service (QoS) and more
  • Customized Reports – fully integrated, seamless monitoring, customized to your business and network
  • Single Point of Contact – a designated point of contact from STEPCG ensures support tailored to your environment

INSIGHT Benefits:

  • Agility and intelligence – Created with the customer experience in mind, INSIGHT provides an interactive service experience, designed from a web-based portal for easy access.
  • Incident management – INSIGHT’s monitoring service seamlessly facilitates an event from initial identification, notification, diagnosis, remediation and closure acceptance.

Contact

Covington, KY
859.982.3080

Grand Rapids, MI
616.202.2589

Cincinnati, OH
513.795.6000

Knoxville, TN
865.888.9908

Houston, TX
281.769.8774

Miami, FL
786.408.0705

Boise, ID
208.297.6788