CAPABILITIES / MANAGEMENT & MONITORING

MANAGEMENT & MONITORING

STEP CG’s INSIGHT Advance Network Monitoring includes:

  • 24/7 Monitoring – essential monitoring based on intelligence and an interactive experience with your network
  • Voice and Data Options – data and voice network interoperability support provides end-to-end essential monitoring services
  • Remote Diagnostics and Remediation – less than 15 minutes after a problem arises, it’s already being diagnosed
  • Customer Web Portal – easy to access ticket status information and reporting through a web-based interface
  • Comprehensive Reports – availability and health reports, event and service summary, performance and asset inventory offer a 360-degree view
  • 360-Degree Customer Visibility – dashboards and at-a-glance views provide real-time insight into your business operations
  • Proactive Monitoring and Management – true managed services that translates into detecting problems before they start
  • Real-Time Statistics – know the status of your network’s health at that very moment, from trunk utilization to Quality of Service (QoS) and more
  • Customized Reports – fully integrated, seamless monitoring, customized to your business and network
  • Single Point of Contact – a designated point of contact from STEPCG ensures support tailored to your environment

INSIGHT Benefits:

  • Agility and intelligence – Created with the customer experience in mind, INSIGHT provides an interactive service experience, designed from a web-based portal for easy access.
  • Incident management – INSIGHT’s monitoring service seamlessly facilitates an event from initial identification, notification, diagnosis, remediation and closure acceptance.

Contact

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