MANAGEMENT & MONITORING
STEP CG’s INSIGHT Advance Network Monitoring includes:
- 24/7 Monitoring – essential monitoring based on intelligence and an interactive experience with your network
- Voice and Data Options – data and voice network interoperability support provides end-to-end essential monitoring services
- Remote Diagnostics and Remediation – less than 15 minutes after a problem arises, it’s already being diagnosed
- Customer Web Portal – easy to access ticket status information and reporting through a web-based interface
- Comprehensive Reports – availability and health reports, event and service summary, performance and asset inventory offer a 360-degree view
- 360-Degree Customer Visibility – dashboards and at-a-glance views provide real-time insight into your business operations
- Proactive Monitoring and Management – true managed services that translates into detecting problems before they start
- Real-Time Statistics – know the status of your network’s health at that very moment, from trunk utilization to Quality of Service (QoS) and more
- Customized Reports – fully integrated, seamless monitoring, customized to your business and network
- Single Point of Contact – a designated point of contact from STEPCG ensures support tailored to your environment
- Agility and intelligence – Created with the customer experience in mind, INSIGHT provides an interactive service experience, designed from a web-based portal for easy access.
- Incident management – INSIGHT’s monitoring service seamlessly facilitates an event from initial identification, notification, diagnosis, remediation and closure acceptance.