Technology is transforming every aspect of retail and customer engagement. Interactive shopping experiences, immediate access to inventory, customer and supply chain engagement, mobile payments, and data and physical security are both challenges and opportunities for retailers. Retailers need to offer a seamless, personalized and secure customer experience wherever the customer is.
That means your IT infrastructure must keep up with dynamic changes in technology and new solutions emerging in the market. STEPCG has the expertise to help you service and support your customers from login to check out, in the store or virtually. Our customers include prominent Quick Service Restaurants (QSR’s), fashion and beauty retailers, and convenience stores, to name a few.
STEP CG Retail Offers:
- Lean retail footprint through the consolidation of store infrastructure coupled with “Store in a Box” solutions
- Engaged store experiences powered by remote experts, beacons, interactive displays and digital signage grow revenue and brand loyalty
- Big Data analytics consulting, design and implementation services provide valuable shopper and operational insights
- Complete mobility solutions including corporate and guest wireless optimization, mobile device procurement, configuration, repair and replacement, and security consulting and implementation services enable effective mobile point-of-sale and other next-generation retail initiatives
- Automated voice response, seamlessly integrated with live help to improve the customer experience
- Location-aware mobile phones to locate the right people, track employees, and deliver better service
- Remote communications that bridge the gap between stores and suppliers for leaner operations and better decision-making
- High-security solutions that protect personal data for PCI compliant credit card processing
- Professional services that maximize your ROI and allow you to focus on your core business